Refund Policy
Return Policy
Our products are designed to give you complete satisfaction. If for any reason you are not satisfied with an item you purchased from our store, we will gladly accept returns within 30 days of the date of purchase for new, unworn or unused items for a refund to your credit card or Paypal account, minus shipping costs.
When returning an item, customers must notify Harper Peterson through the contact page and provide the original order number. Within 24-48 hours, you will receive a USPS or UPS shipping label with return instructions. Unless otherwise notified, the shipping label will be printed with the original address provided by the customer when placing the order.
Please note that returns will not be processed without prior notification from the buyer. Llamaste is not responsible for items lost in shipping.
Items must be returned in their original condition, unworn or unused, with all original tags and packaging. Upon receipt of the item in accordance with these terms, we will conduct a quality inspection and process a refund within 10 days of receipt.
Final sale items are not returnable.
International orders that require returns are the responsibility of the customer. We are not responsible for shipping, taxes, duties, or any international fees associated with returns.
We will email you a confirmation once your return has been processed.
We do not accept exchanges through the online store.
Online store credit only for new, unworn, undamaged merchandise with original tags and packaging received 31 days or more after purchase.
We do not accept returns on worn, used, or damaged merchandise, merchandise without original tags and packaging, or final sale merchandise.
All returns must be accompanied by the original receipt or packing slip. Llamaste is not responsible for lost returns.
If a refund is required, the money will be refunded to your original form of payment.
Please note that it can take up to 10 business days from the date we receive your return to process your online return.
Credit card refunds should appear on your statement within 2 billing cycles, depending on your credit card company.
The Return Policy applies only to orders placed on Harper Peterson.com. Customers who purchase Llamaste products through any other vendor, whether online or in-store, are subject to that store's policies. Harper Peterson. reserves the right to modify its return policy.
Price Adjustments:
Unless otherwise stated, we will make price adjustments on items purchased on Harper Peterson.com within 7 days of the order date in the amount of the difference between the order price and the new sale price.
Please include your order number when contacting our Customer Service team to request a price adjustment.